A. GENERAL
Q1. Where is cucoo.in located?
We are located in Surat, Gujarat, India.
Q2. What products do you offer?
We specialize in Daily Used Gadgets.
Q3. Do you ship internationally?
Yes, we offer international shipping. Delivery availability depends on your location and our courier partner’s service areas.
Q4. Can I request product customization?
Absolutely. For customization requests, please email us at help.cucoo@gmail.com with your specific requirements.
Q5. Is my personal information protected?
Yes, your personal and transactional information is secure with us. For details on how we protect your data, please refer to our Privacy Policy.
Q6. How can I contact you?
You can reach us via email at help.cucoo@gmail.com or call us at +91-9106729848.
B. ORDER PLACEMENT
Q1. How do I place an order?
- Select the product you wish to buy.
- Choose your Model from the drop-down menu.
- Click “Add to Cart” after selecting the quantity.
- A slide-in window will show your order total. Click “Checkout” to enter payment and delivery details.
Q2. How do I use a promo code?
Enter your promo code on the shipping page after filling in your customer information.
Q3. What happens after I place my order?
- You will receive a confirmation email.
- Your order will be processed and dispatched.
- You’ll get a tracking ID to monitor your order’s delivery status.
C. PAYMENT
Q1. What payment methods do you accept?
We accept all major credit and debit cards and also support:
- Net banking
- UPI
- Paytm
- Google Pay
- PhonePe
Q2. Is it safe to use my card on your site?
Yes, our transactions are protected by a secure encrypted connection to ensure your payment details are safe.
Q3. What if my card details are compromised?
We do not store your card information. If you suspect any unauthorized activity, contact your bank immediately.
Q4. How is my card information secured?
Card details are processed on a secure payment gateway and are not stored by us. Your bank authorizes or declines transactions.
D. SHIPPING AND DELIVERY
Q1. Are there shipping charges?
Yes, Minimum Shipping Charges Applied.
Q2. Are there any charges for Cash on Delivery (COD)?
No, We Not Excepted COD Order.
Q3. How long will delivery take?
Orders are typically delivered within 5 working days.
Q4. Can I ship to multiple addresses?
Each order is shipped to a single address. To ship to multiple addresses, please place separate orders.
Q5. Will I get a refund for shipping charges if I cancel my order?
Shipping charges are non-refundable.
Q6. What if I’m not available when you attempt delivery?
Our delivery service will make three attempts to deliver your order. If unsuccessful, it will be returned to our store.
E. RETURNS, REPLACEMENTS & REFUNDS
Q1. Do you accept returns?
No, we do not accept returns. However, we do offer exchanges if needed.
Q2. What if I receive a damaged product?
If you receive a damaged item, please raise a complaint within 24 hours of delivery for an exchange.
Q3. Can I cancel my order?
Orders cannot be cancelled once placed.
Q4. How can I cancel an order?
To request a cancellation, email help.cucoo@gmail.com with your order number.
Q5. Can I cancel an order after it has shipped?
Cancellation after shipping is difficult. Please notify us as soon as possible if you wish to cancel.
Q6. Will I be refunded for a cancelled order?
We do not offer refunds for cancelled orders.